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There was a noticeable contrast in the treatment for these two women. My mother received better treatment from the staff and the doctors acted on suggestions from research we provided. My aunt (who was hard of hearing) suffered with a hip fracture for three weeks because no one would investigate the cause of her pain. The hearing loss left her confused about her care and I believe it was pride that stopped her from asking others to repeat themselves.
My mother was a registered nurse and patient support was her passion after her retirement. I started volunteering as a "volunteer temporary guardian" to honor her devotion to helping others.