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I worked in the ER during the height of the pandemic. I ensured patients who arrived to our hospital were appropriately registered for all service lines. I performed eligibility verifications, made financial arrangements, requested and received payments for services through cash and credit card transactions. I audited and cleared registration errors for all employees in the pre-access department. I also provided PBS switchboard coverage when needed. I maintained working relationships with my clinical partners to ensure open communications between clinical, ancillary, revenue cycle and patient access departments. I contacted insurance companies by phone or online portals to obtain and verify eligibility and benefits, copays, coinsurance, deductibles, and coverage. I provided patients with personalized estimates of the financial responsibility, and assisted in providing resources and eligibility for government programs. I did notifications for patients with Veteran benefits. In emergent situations I used problem solving skills to verify patient identities who might not be able to communicate effectively for themselves. I was responsible for inpatient admissions from the ER, transfers to other facilities, sleep study registrations and registration for all outpatient procedures including imaging, lab, infusions, mammograms, pain procedures, surgery, interventional radiology, and pulmonary procedures. I was proficient in many hospital computer applications that included electronic health records, specialty scheduling applications, auditing applications, statewide emergency medical resources applications, medical records, and physician practice applications. I worked all shifts that included cross training in many different areas of the hospital.