Sandra Scheppler

Board Certified Patient Advocate (BCPA) Insurance expert. Licensed health life and accident insurance agent
VicTory-S Health and Benefits Guidance
Sandra

Sandra Scheppler

Board Certified Patient Advocate (BCPA) Insurance expert. Licensed health life and accident insurance agent
VicTory-S Health and Benefits Guidance
Advocate Location
SAINT CLAIR SHORES , MI 48081
Specialty
Insurance & Billing
Other Services
Wellness & Lifestyle
TeleAdvocacy Available
Offers FREE Initial Consultation
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*Greater National Advocates Terms of Use Apply
How I Can Help
Patient Advocate | Insurance Navigation & Billing Resolution Specialist
As a seasoned patient advocate, I specialize in guiding individuals and families through the complexities of health insurance, billing disputes, and care access barriers. With deep expertise in insurance plan navigation, I help clients understand their coverage, identify gaps, and make informed decisions—whether they’re evaluating ACA-compliant plans, employer-sponsored benefits, or supplemental options.
My advocacy is rooted in precision and persistence. I’ve successfully resolved high-stakes billing issues, secured prior authorizations for time-sensitive treatments, and overturned claim denials through strategic appeals. I’m particularly skilled at translating dense policy language into actionable steps, empowering clients to advocate for themselves while I handle the heavy lifting behind the scenes.
Whether you're facing a confusing Explanation of Benefits (EOB), struggling with out-of-network charges, or need help preparing a compelling appeal, I bring clarity, structure, and results. I also support high-utilization patients and caregivers in navigating ongoing care needs, ensuring continuity and financial transparency.
Let’s turn frustration into resolution—and restore your peace of mind.
Important Information About Me
  • I offer a FREE Initial Consultation
  • I offer TeleAdvocacy Service
  • My geographical area of practice is I reside in the Metro Detroit area however my advocacy practice can go beyond this region. I work remotely on the majority of my cases.
Why I Became A Professional Health Care Advocate
I became a health advocate because I saw firsthand how even the most capable individuals can feel powerless in the face of a convoluted healthcare system. With a background in insurance navigation, complex billing resolution, and regulatory escalation, I’ve spent years untangling the red tape that stands between patients and the care they deserve.
My journey began not just with professional experience, but with a deep sense of justice. I’ve witnessed families blindsided by denied claims, patients stalled by prior authorization delays, and caregivers overwhelmed by opaque benefit structures. I knew I could do more than empathize—I could intervene.
Today, I leverage my expertise to help people reclaim control. I translate dense policy language into clear action plans, craft persuasive appeals that get results, and escalate issues when fairness demands it. Whether I’m guiding a high-utilization patient through plan selection or resolving a billing dispute that’s gone unresolved for months, my goal is the same: to restore clarity, dignity, and access.
Being a health advocate isn’t just what I do—it’s how I contribute to a more transparent, accountable system. One case at a time.
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Formal Education
Master Degree, Public Administration with concentration in Health Care Administration, Wayne State University
Bachelors Degree - Health Care Administration, Ferris State University
Faith Experience
  • Christianity
Additional Skills
I bring a rare blend of strategic rigor, emotional intelligence, and deep healthcare expertise to my advocacy work. My qualifications go far beyond familiarity with insurance plans—they reflect a career built on navigating complexity, demanding accountability, and delivering results for those facing the most frustrating corners of the healthcare system.
What sets me apart:
• Mastery of Insurance Navigation: I decipher the fine print of ACA-compliant plans, employer-sponsored benefits, and supplemental coverage with precision. I can empower clients to make informed decisions and avoid costly missteps.
• Billing Resolution Expertise: From surprise bills to opaque hospital charges, I can tackle complex billing issues with tenacity. I know how to escalate, negotiate, and resolve disputes—often uncovering errors others miss.
• Appeals & Prior Authorizations: I craft persuasive, evidence-based appeals and secures prior authorizations for critical treatments. My writing is tactful yet assertive, tailored to resonate with insurers, providers, and regulators alike.
• Regulatory Savvy: When fairness is at stake, I don’t hesitate to escalate. I'll prepare comprehensive complaint packets for state agencies and attorney general offices, holding organizations accountable with professionalism and precision.
• Client-Centered Communication: I translate dense policy language into clear, actionable guidance. My style is warm, respectful, and empowering—whether supporting a high-utilization patient, a caregiver, or a small business owner navigating benefits.
• Strategic Thinking & Data Fluency: With a talent for structuring unstructured data, I identify patterns and inefficiencies that others overlook. I bring this analytical lens to both individual cases and broader system reform.
My advocacy is not just about resolving problems—it’s about restoring dignity, clarity, and control to those navigating healthcare. I'm an advocate you want in your corner when the stakes are high and the system feels overwhelming.
Professional Affiliations
Health Life and Accident Insurance Licensed Agent - State of Michigan
Board Certified Patient Advocate (BCPA)