Caroline Costello

MHA, FACHE
Caroline

Caroline Costello

MHA, FACHE
Advocate Location
Chicago , IL 60611
Specialty
Special Care & Aging
Other Services
Medical Guidance
TeleAdvocacy Available
Offers FREE Initial Consultation
Call Advocate Email Advocate
*Greater National Advocates Terms of Use Apply
How I Can Help
I help provide peace of mind by:
Coordinating care, finding care options, arranging travel
Accompanying the patient to appointments or during hospital visits
Managing hospital concerns and the overall experience

I offer deep knowledge of hospital operations, having served in patient advocacy leadership roles for decades. I'd be honored to help you or your loved ones work through the often complex process. I'm a tactful, proactive advocate who can make a hospital stay or clinic visit smoother and can help explain next steps in care, offering peace of mind.
Important Information About Me
  • I offer a FREE Initial Consultation
  • I offer TeleAdvocacy Service
  • My geographical area of practice is For in-person assistance: Illinois, eastern Iowa, southern Wisconsin, northwest Indiana; For telephone assistance: nationwide
Why I Became A Professional Health Care Advocate
When I was 16, my mother was diagnosed with colon cancer. The following summer, at the nurse's station with a host of staff around, her physician addressed my aging grandparents, my dad and me and said, "Well, I give her 3 months." Then he walked away as we all stood stunned. I knew, even at that tender age, that the conversation was inappropriate. Since then, for the last 25 years, I've served in hospital systems as a leader of patient advocacy/relations, helping patients, families and guests find their way through complex situations.
Address Line 2 (if applicable)
Unit 2609
Contact Advocate
Formal Education
Master’s Degree, Health Administration
Fellow, American College of Healthcare Executives
Faith Experience
  • Catholicism
Additional Skills
Working with complex hospital systems
Understanding physician and team relationships
Professional Affiliations
Grant Reviewer, Patient Centered Outcomes Research Institute
Former State Advocate, National Patient Advocate Foundation
Conference Presenter for Vizient, Press Ganey, American College of Healthcare Executives