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CMS Fines

Did you know? CMS issues federal fines for serious, uncorrected regulatory failures, most often tied to: * Immediate Jeopardy citations: Severe... See More
CMS Fines
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Resources for Cancer patient with Opioid addiction

I am in Arizona and specialize in Oncology care. I have a new patient who is a fentanyl user. He had already left the hospital twice AMA before I... See More
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Aimee Aimee Dundas 20 days ago
Sue thank you so much for your words of wisdom it really helps a lot. I may just take you up on your offer to talk soon.
Susan Susan Adair 20 days ago
Aimee,
Wow, you have already done great work. You built enough trust that he agreed to return. This is an incredibly complicated situation, so I would break it into small steps. By the end of this post I think you will know why his brain is flight out of the survival responses of fight, flight, or freeze.
Stabilize his body first.
Ask for a formal addiction medicine consult along with palliative care or a cancer-pain specialist. Fentanyl withdrawal, opioid tolerance, cancer pain, fear, and other medical factors are all overlapping. He needs specialists who can treat the addiction, cancer, and cancer pain all together, not as separate problems.
Give back as much control as possible.
In my nursing experience, anger was often the visible layer covering fear and loss of control. Offer small, genuine choices whenever possible. Even small choices can help someone feel like a person again.
“Would you rather talk now or after you rest?”
“Would you like me to stay while the doctor explains this?”
“Would you like to focus on today’s plan or tomorrow’s plan?”
Speak to the here and now.
When someone is in severe pain, withdrawal, fear, or survival mode, warnings about what might happen months from now mean very little. His brain may only be thinking, “How do I get through this moment?”
Try:
“Let’s concentrate on getting you through today.”
“What is making this feel unbearable right now?”
“What would make the next two hours more manageable?”
Do not turn leaving into a power struggle. It is his right to choose.
If he wakes up wanting to leave and has the ability to make that decision, be honest without judging or shaming him:
“I really want you to stay because I am concerned about you. I also hear that you want to leave. Before you go, can we make a plan so you do not have to start from the beginning when you are ready to come back?”
Give choices:
“Would you like me to schedule the next appointment, or would you rather we have someone call you?”
“If you leave today, may I call you tomorrow?”
Most importantly, let him know the door remains open.
Build one coordinated plan.
If possible, have an oncology navigator, addiction specialist, pain specialist, cancer specialist, case manager, social worker, and recovery specialist, and yourself as the person to coordinate the pieces.
He may feel as though he has failed at life, failed because of the addiction, and now his body has failed him too. Addiction is a medical condition, not a moral failure. His response to this overwhelming cancer situation may be dangerous, but it is also understandable.
The immediate goal may not be getting him to commit to months of treatment. It may be helping him feel safe and in control enough to take the next step.
When I was an oncology nurse, I cared for patients in similar situations. It can be a long roller-coaster process with plenty of ups, downs, side-to-sides, and even a few pirouettes. This is a tough situation for your patient and for you.
Please reach out if you want to talk through any part of it. I am happy to help.
Sue

Sonoran Wayfinders Nursing Home Directory

A 4-star nursing home rating can look clean on paper until you spot an active Immediate Jeopardy citation for unwitnessed falls. I built a free... See More
Sonoran Wayfinders Nursing Home Directory
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Renea Renea Stasaski 13 days ago
Assisted living inspection reports are managed by the states. I will be connecting my free tool to all states in the future but it takes some time! Right now, I have CA and AZ. Comment below with the state you would like to see next. I am really excited about the plain language summary of deficiencies from the tool. Have you guys tried it yet? How can I improve it?
Tiffany Tiffany Hare 13 days ago
Thank you for sharing! I have reviewed many of the memory care units here in my area as well. People would be shocked to realize how many well rated facilities have multiple fines, falls, and misconduct documented on the state AHCA site. It is so important to research a facility before entrusting them to care for a client or loved one.
Jessica Jessica Jackson 14 days ago
Very informative! Thank you for sharing :)

Looking for Chicago based advocates for diabetes or dementia patients

I am reaching out to Chicago-based advocates on behalf of our team. We recently had individuals contact us who are seeking advocacy support in the... See More
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Mel Mel Randle 21 day ago
Hi, I’m Mel, a board-certified Adult-Gerontology Acute Care Nurse Practitioner. I have 20 years of experience in endocrinology, intensive care, and diabetes management. I also have extensive personal and professional experience supporting individuals and families affected by dementia. I am based in the Chicago area and offer self-pay services; I do not accept insurance. I would be happy to partner if self-pay is an option for you.
Tiffany Tiffany Hare 22 days ago
Hi Xena,
I am not in the Chicago area but may be able to help virtually if the clients are in a position to do so. Feel free to reach out if I can be of assistance.
Marilyn Marilyn Kier 24 days ago
Hi Xena,

Thanks for reaching out! I live in a northern suburb of Chicago and have extensive experience with Diabetes Management.

I offer a 10-minute complimentary consultation to clients and work both in person and virtually. I'd love to discuss more to determine if I'm a good fit for collaborating with you and your client.

I'm getting married in 2 weeks and will be available to take on new clients after 9/7.

Meanwhile, I hope you find some great advocates who can help!

Marilyn Kier, BCPA, BCTMB

WELCOME to PA360! Please introduce yourselves!

Welcome to PA360! We're so glad you're here. Let's take this opportunity to introduce yourself. Introductions all around! Please reply to this post... See More
WELCOME to PA360! Please introduce yourselves!
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Mallory Mallory Frazier 1 day ago
Hi all! Mallory from the Virginia side of the DMV. I work primarily with complex, chronically ill patients and love a medical mystery! Feel free to reach out to me directly if you have a weird one — I might have some resources or suggestions!
Aimee Aimee Dundas 29 days ago
Hi everyone! My name is Aimee Dundas, in Litchfield Park Arizona. I’m excited to introduce myself and become part of this community of patient advocates and navigators.

I have more than 15 years of experience in oncology and hematology, with a background as a Medical Assistant, Oncology Patient Navigator and Principal Illness Navigator. Throughout my career, I’ve worked directly with patients and families as well as behind the scenes with providers, insurance companies, treatment teams and community organizations.

Today, my work has expanded beyond oncology to include patients facing chronic and serious illnesses. I especially enjoy taking complicated situations, figuring out where the barriers are, and helping patients and families find a path forward.

I currently serve as Director of PINs with Cancer Care Concierge™ and Chronic Care Concierge™, where I also mentor navigators and continue working directly with patients. I am also the creator of the CCC™ Patient Navigation System™, which grew out of years of seeing how difficult it can be for patients and caregivers to keep track of everything involved in their care.

One of the things I value most about navigation is that none of us knows everything. We each bring different experiences, resources and areas of expertise to the table, and we become better advocates when we learn from and support one another.

I’m looking forward to getting to know all of you, learning about your areas of expertise, sharing resources and experiences, and hopefully collaborating along the way!
Tiffany Tiffany Hare 1 month ago
Hi everyone! I'm Tiffany Hare, I am new to GNA but not new to patient advocacy. I am a nurse in Southwest Florida with many years of experience in case management, behavioral health, and hospice care. I have witnessed families struggle to find answers and become overwhelmed with our fragmented healthcare system, and have personally experienced the difficulty of navigating for my own loved ones. As a nurse, I have said for years, I am not tied to any one company or hospital, I am dedicated to my patients first and foremost. I decided to take a leap of faith in June and start my own advocacy practice, Rooted waters nurse advocates, to help families navigate our complex health system, review records, and help them find their voice for their loved ones. I am currently pursuing my BCPA certification and am excited to be a part of GNA. I look forward to learning and collaborating with you all!
Tiffany Hare
Rootedwatersnurseadvocates.com

Medical History Timeline Generator - completely offline and FREE

Sonoran Wayfinder's August resource, the Offline Medical History Timeline Generator, will save you time! You will sound so cool when you explain it... See More
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Mallory Mallory Frazier 1 day ago
What is «vibe coding?»
Renea Renea Stasaski 20 days ago
Yes, I'm interested in feedback! Try it out and let me know what worked, didn't work so well, which features should be added! My goal is to create useful, no/low-cost tools for the important work patient advocates do!
Ziah Ziah McKinney 23 days ago
Has anyone tried this out?

Patient Advocate Networking

Hi! I'm Rebecca, an LA-based independent patient advocate starting my practice, Whole Story Advocacy, focusing on clients with chronic pain. and I... See More
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Amy Amy Kaidi 28 days ago
Hi Rebecca,
I’m in Orange County and would love to connect. I tried emailing you but it was returned as undeliverable.
My email is amy@entrustedhealthadvocates.com
AnnMarie AnnMarie Cross 29 days ago
hi Rebecca! We've got quite a lineup of advocates in the LA area.
I'm used the PA360 message feature to these advocates and encourage them to join this post. you can also do the same- use this search,and use the 'write a mesasge" to connect to any advocate.

gnanow.org/advocates?search_type=speciality_id&speciality_id=18&locations=Los+Angeles%2C+CA%2C+USA
Katherine Katherine Albert 29 days ago
I am in CO, I’d be happy to connect.
I specialize in cancer and survivorship.
There is a webinar I am doing that you might be interested in participating as well, since it involves billing.

Here is the link:
triagehealth.org/webinars/medicaid-changes-patients/

~Katherine

GLP1 Toolkit

Navigating GLP-1 coverage, compounding risks, and side-effect headlines is overwhelming. As a Board Certified Patient Advocate, I built a GLP-1... See More
GLP1 Toolkit
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AnnMarie AnnMarie Cross 1 month ago
THANKS fo rsharing!

Websites

What did you all use for a website, or do any of you collect clients through simply this and then use email for billing? Everywhere I go, they are... See More
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Rachel Rachel Bergstein 27 days ago
I purchased my domain name, build an HTML file website using Claude, and then uploaded it through Netlify. It sounds complicated, but it was actually pretty simple. My practice is new and I only have a handful of clients, so I'm only taking payment through Venmo and Zelle, and my business banking account also has a native invoice and payment tool.
Renea Renea Stasaski 1 month ago
For my website, I built everything on WordPress using Elementor, hosted on Hostinger, and paired with Google Workspace for domain management (sonoranwayfinders.com). Elementor gives me complete control over my design without needing an expensive developer, while integrating directly with MailerLite so contact forms and email leads route into my system automatically. For billing, I created a custom spreadsheet tailored specifically to patient advocacy workflows that eliminates the need for expensive accounting software. I built it myself to handle automated time-tracking timers for different clients and automated invoice generation, all completely free without monthly subscription fees. It’s been such a game-changer for streamlining my practice that I’m actually thinking about packaging and selling it to help other advocates simplify their back office, too.
AnnMarie AnnMarie Cross 1 month ago
You also could consider working with a program like Umbra for billing, scheduling, setting prices, and a lot more. They are a membership program. Claire Pickering could tell you much more.

Opportunity to Learn from an Aging in Place Specialist ...

Hi, all! I recently had the opportunity to interact with a solopreneur who is an Occupational Therapist, a licensed general contractor here in NC... See More
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Renea Renea Stasaski 1 month ago
Sure, that sounds like a great topic! Particularly if the content can be generalized for nationwide, not just in NC.

Seeking a Mentor-Happy to assist in Exchange for Experience

  Hello everyone, I recently joined GNA and had the opportunity to complete onboarding with AnnMarie. She encouraged me to reach out to this... See More
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Mallory Mallory Frazier 1 day ago
Hi! Welcome to the survivor advocacy club John! I'd be happy to have a conversation to see if I can help you out. Want to send me a direct message?
AnnMarie AnnMarie Cross 1 month ago
So glad to see you asking this, John.

I might suggest a slight reword to your title to make it clear you are offering to provide assistance to the advocate at no cost in turn for your experiential learning.
Val Val Barschaw 1 month ago
Welcome John :) You have a wonderful approach in asking to learn alongside others. Together we are better. Best wishes to you.

GLP-1 Bridge program

I built a free, quick-reference infographic specifically for my fellow advocates. The Sonoran Wayfinders GLP-1 Bridge Guide breaks down The BMI... See More
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AnnMarie AnnMarie Cross 1 month ago
also — there is a NAHAC webinar around GLP1s this week:

www.facebook.com/groups/616959243721609/posts/1379504134133779
AnnMarie AnnMarie Cross 1 month ago
Thanks so much for sharing this, Renea!

SunNav Equip Foundations: Building a Medicare Advocate Practice

Introducing SunNav Equip Foundations: Building a Medicare Advocate Practice. Six modules of practical education for independent patient advocates... See More
SunNav Equip Foundations: Building a Medicare Advocate Practice
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AnnMarie AnnMarie Cross 1 month ago
CONGRATS TERRY!!!
Terry Terry McLellan 1 month ago
www.facebook.com/share/p/18MJ57Drmm/