Malcolm Lee
Patient Care Advocate/Navigator | Public Health Educator, M.P.H. | Clinical Laboratory Expert, CLS | 16+ Years Specializing in Older Adults & Persons with Disabilities
IFA Global Health Initiative, NPO
Malcolm Lee
Patient Care Advocate/Navigator | Public Health Educator, M.P.H. | Clinical Laboratory Expert, CLS | 16+ Years Specializing in Older Adults & Persons with Disabilities
IFA Global Health Initiative, NPO
Advocate Location
Park Forest , IL 60466
Specialty
Medical Guidance
Other Services
Special Care & Aging
TeleAdvocacy Available
Offers FREE Initial Consultation
Medicare Clients Welcome
*Greater National Advocates Terms of Use Apply
How I Can Help
I help patients and families understand their care, coordinate services, and make sure their needs are being met. I specialize in educating patients on lab values, test options, and results. Education is key! I focus more on seniors, senior communities, home health agencies, bed-bound patients, and persons with disabilities and/or communication disorders.
• Care Coordination: I schedule and manage doctor appointments, specialist referrals, and follow-up visits. I also arrange mobile blood draws, in-home lab services, and medical transportation to and from appointments.
• Understanding Your Medical Information: I can explain lab results, test reports, and medical records in plain language. I can also help you prepare questions for your doctors so you can make informed decisions about your health or loved one's health with confidence.
• Home and Senior Care Support: I assist in finding affordable home health aides, adult day care, and in-home services whether that's covered by your insurance or paid out-of-pocket. I help families set up safe, reliable care plans for their loved ones living at home.
• Communication and Disability Advocacy: I make sure patients with communication disorders or disabilities are heard and understood. I work with providers to arrange accommodations and support that the patient needs.
• Insurance and Benefits Navigation: I help you understand what your plan covers and find covered services. I work with insurers and providers to resolve coverage and billing questions.
• Accompaniment and Support: I can attend appointments with you, take notes on your behalf, and advocate for your wishes. With proper authorization, I keep families informed and involved at every step of the way.
• Care Coordination: I schedule and manage doctor appointments, specialist referrals, and follow-up visits. I also arrange mobile blood draws, in-home lab services, and medical transportation to and from appointments.
• Understanding Your Medical Information: I can explain lab results, test reports, and medical records in plain language. I can also help you prepare questions for your doctors so you can make informed decisions about your health or loved one's health with confidence.
• Home and Senior Care Support: I assist in finding affordable home health aides, adult day care, and in-home services whether that's covered by your insurance or paid out-of-pocket. I help families set up safe, reliable care plans for their loved ones living at home.
• Communication and Disability Advocacy: I make sure patients with communication disorders or disabilities are heard and understood. I work with providers to arrange accommodations and support that the patient needs.
• Insurance and Benefits Navigation: I help you understand what your plan covers and find covered services. I work with insurers and providers to resolve coverage and billing questions.
• Accompaniment and Support: I can attend appointments with you, take notes on your behalf, and advocate for your wishes. With proper authorization, I keep families informed and involved at every step of the way.
Important Information About Me
- I offer a FREE Initial Consultation
- I offer TeleAdvocacy Service
- I am insured
- My geographical area of practice is In person: Greater Chicago and Northwest Indiana. Virtual: Nationwide.
Why I Became A Professional Health Care Advocate
My role is to become a collaborative part of your care team, advocating for you every step of the way. I am your Rep and I am here to help you understand your results, medical records, and help you or your loved one coordinate you care and have better conversations which can inform quality care.
Perviously, as a Medical Assistant and Direct Support Professional (DSP), I worked directly with underserved patients, people with disabilities, and people with communication disorders. I learned to listen closely and make sure every person was heard, respected, and cared for.
Today I bring that same compassion together with more than 16 years of clinical expertise. I am a Public Health Disease Specialist (MPH), and a Clinical Laboratory Leader (CLS), with a deep understanding of medical ethics, patient rights, hospital regulatory standards involving Centers of Medicare and Medicaid Services, and The Joint Commission, along with technical bodies for accreditation such as CAP, COLA, and ISO 15189. I have a deep understanding of how the health systems work and communicate with one another. This knowledge provides me the tools needed, helping me speak up for my clients with confidence.
I specialize in advocacy that is followed by educating both my client, informing clinical staff, helping patients and their families coordinate care. This could be for medical records, diagnostic test results, or scheduling the certain outpatient tests based on insurance coverage. I coordinate doctor appointments, mobile blood draws and in-home lab services, oversight for family members who live out of state from their loved ones, and medical transportation. I help to connect families with ancillary services such as adult day care, home health aides, and more. During the COVID-19 pandemic, I did extensive community outreach to keep seniors and high-risk individuals connected to the care they needed while reducing risk of viral exposure.
Being a patient advocate extends beyond the hospital or medical center. It's a way of life where service has always guided me. I have brought food and clothing to people experiencing homelessness on Upper and Lower Wacker Drive in Chicago and helped them find shelter. I have done relief work in Belize on mission trips with Hand-in-Hand Ministries. In Guyana, I did community health advocacy with the Guyana Responsible Parenthood Association (GRPA), the Ministry of Public Health, and the Ministry of Education, focusing on patient rights, preventive care, and health education.
I believe every patient deserves someone in their corner. Whatever role I have held in healthcare, and whatever role I hold in the future, I will always be a patient advocate first. Too often, patients and families feel lost in a system that should be caring for them. They leave appointments with more questions than answers, struggle to get services they are entitled to, and worry that no one is really listening. I have seen how fear and confusion can keep people from getting the care they need, but I also know that one knowledgeable, caring person can change that.
Working inside the healthcare system, in major hospitals across the United States and overseas, has taught me how care actually works. I know how providers, insurers, and services connect, where patients tend to fall through the cracks, and how to move things forward when they stall. I use that knowledge to guide my clients with clarity and confidence.
My philosophy is simple. I listen first, I explain things honestly and in plain language, and I never stop until my client's needs are met. I treat every patient with dignity, respect, and compassion, especially those who are most vulnerable, including seniors, homebound patients, and people with disabilities or communication challenges.
Patient advocacy is not just what I do. It is what I have embodied and subscribed to within my last 16+ years as a Medical Professional. No patient should face the healthcare system alone. With me as your advocate, you won't.
Perviously, as a Medical Assistant and Direct Support Professional (DSP), I worked directly with underserved patients, people with disabilities, and people with communication disorders. I learned to listen closely and make sure every person was heard, respected, and cared for.
Today I bring that same compassion together with more than 16 years of clinical expertise. I am a Public Health Disease Specialist (MPH), and a Clinical Laboratory Leader (CLS), with a deep understanding of medical ethics, patient rights, hospital regulatory standards involving Centers of Medicare and Medicaid Services, and The Joint Commission, along with technical bodies for accreditation such as CAP, COLA, and ISO 15189. I have a deep understanding of how the health systems work and communicate with one another. This knowledge provides me the tools needed, helping me speak up for my clients with confidence.
I specialize in advocacy that is followed by educating both my client, informing clinical staff, helping patients and their families coordinate care. This could be for medical records, diagnostic test results, or scheduling the certain outpatient tests based on insurance coverage. I coordinate doctor appointments, mobile blood draws and in-home lab services, oversight for family members who live out of state from their loved ones, and medical transportation. I help to connect families with ancillary services such as adult day care, home health aides, and more. During the COVID-19 pandemic, I did extensive community outreach to keep seniors and high-risk individuals connected to the care they needed while reducing risk of viral exposure.
Being a patient advocate extends beyond the hospital or medical center. It's a way of life where service has always guided me. I have brought food and clothing to people experiencing homelessness on Upper and Lower Wacker Drive in Chicago and helped them find shelter. I have done relief work in Belize on mission trips with Hand-in-Hand Ministries. In Guyana, I did community health advocacy with the Guyana Responsible Parenthood Association (GRPA), the Ministry of Public Health, and the Ministry of Education, focusing on patient rights, preventive care, and health education.
I believe every patient deserves someone in their corner. Whatever role I have held in healthcare, and whatever role I hold in the future, I will always be a patient advocate first. Too often, patients and families feel lost in a system that should be caring for them. They leave appointments with more questions than answers, struggle to get services they are entitled to, and worry that no one is really listening. I have seen how fear and confusion can keep people from getting the care they need, but I also know that one knowledgeable, caring person can change that.
Working inside the healthcare system, in major hospitals across the United States and overseas, has taught me how care actually works. I know how providers, insurers, and services connect, where patients tend to fall through the cracks, and how to move things forward when they stall. I use that knowledge to guide my clients with clarity and confidence.
My philosophy is simple. I listen first, I explain things honestly and in plain language, and I never stop until my client's needs are met. I treat every patient with dignity, respect, and compassion, especially those who are most vulnerable, including seniors, homebound patients, and people with disabilities or communication challenges.
Patient advocacy is not just what I do. It is what I have embodied and subscribed to within my last 16+ years as a Medical Professional. No patient should face the healthcare system alone. With me as your advocate, you won't.
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