Caroline York

MBA, BCPA
Your Care Ally, LLC
Caroline

Caroline York

MBA, BCPA
Your Care Ally, LLC
Advocate Location
Pasadena , MD 21122
Specialty
Medical Guidance
Other Services
Insurance & Billing
TeleAdvocacy Available
Offers FREE Initial Consultation
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*Greater National Advocates Terms of Use Apply
How I Can Help
Your Care Ally advocates for you, providing independent, personalized support focused on what matters most: you.

We help you understand your options, navigate complex healthcare situations, and make your voice heard—working collaboratively with your healthcare team while keeping your goals, values, preferences, and priorities at the center.

Because good healthcare isn't just about treating a condition. It's about helping you live the life you want to live.
Important Information About Me
  • I offer a FREE Initial Consultation
  • I offer TeleAdvocacy Service
  • My geographical area of practice is In-Person - Mid-Atlantic, Remote - USA
Why I Became A Professional Health Care Advocate
I'm a three-time cancer survivor.

I've been through the tests, scans, surgeries, chemotherapy, radiation, specialists, insurance questions, treatment decisions, uncertainty, recovery—and what I call the “survivor's problems” that can remain long after everyone else thinks cancer is over.

I've experienced what it feels like when healthcare stops being something you work in and suddenly becomes something you're trying to survive.

That experience changed my perspective.

I know how extraordinarily capable our healthcare system can be. I also know how complicated, fragmented, confusing, exhausting, and scary it can become for the person who is actually receiving the care.

And I know that surviving isn't the only goal.

You still have a life you want to live.

That's why patient autonomy and advocacy matter so much to me. Your healthcare team brings tremendous expertise—but you are the expert on you: your life, your goals, your values, your priorities, what you're willing to go through, and what matters enough to you to fight for.

My role isn't to make those decisions for you.

It's to bring everything I've learned—from more than three decades inside healthcare and from my own experiences on the other side of it—to help you understand the system, navigate your options, ask the questions that matter, make your voice heard, and make informed decisions that are right for you.

Because healthcare should help you live your best life—not become your life.

For more than 30 years, I have worked across the healthcare ecosystem—from healthcare providers and health plans to pharmaceutical services, pharmacy and specialty pharmacy distribution, patient-support programs, and digital health.

I've spent much of my career learning how the different pieces of healthcare fit together—and how to make them work better.

My experience has included healthcare strategy, operations, patient access and support, Medicare and health-plan benefits, specialty pharmacy, regulatory and compliance matters, digital health, and care-system navigation. I've worked with healthcare executives, clinicians, health plans, pharmaceutical companies, technology companies, investors, government organizations, and patient-support groups.

I hold an MBA in Health Care Management from The Wharton School of the University of Pennsylvania, a Bachelor of Science in Public Health from the University of North Carolina at Chapel Hill, and a Certificate in Patient Advocacy from UCLA.

But some of the most important things I know about healthcare weren't learned in school or in a boardroom.

I learned them as a patient.
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Formal Education
Certificate in Patient Advocacy, UCLA, 2024

Master of Business Administration, focus in Healthcare Management, Wharton School of Business, 2002

Bachelor of Science in Public Health, UNC Chapel Hill, 1998
Additional Skills
Cancer care and challenges facing cancer survivors post-therapy, issues that require understanding of the full healthcare ecosystem, i.e. patient, provider, payer, supplier. I understand how the pieces fit together, and how to navigate when everybody is pointing at "the other guy".
Professional Affiliations
Board Certified Patient Advocate (BCPA)
American Public Health Association (APHA)
National Association of Healthcare Advocacy (NAHAC)
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