Events
Empowering Independence: Strategies for Successful Aging in Place
Planning for aging in place is not as easy as it might seem. Most people understand and expect changes as they age, including physical strength, mobility, vision, hearing & in some cases, cognition. Yet too few people recognize the impact of these incremental changes in health status. Failing to recognize or ignoring such changes can threaten both independence and well-being, making proactive planning critical to aging in place.
Karen uses real-world case studies to explore how patient advocates can support informed, person-centered decisions around various challenges and risks related to aging in place
Planning for aging in place is not as easy as it might seem. Most people understand and expect changes as they age, including physical strength, mobility, vision, hearing & in some cases, cognition. Yet too few people recognize the impact of these incremental changes in health status. Failing to recognize or ignoring such changes can threaten both independence and well-being, making proactive planning critical to aging in place.
Karen uses real-world case studies to explore how patient advocates can support informed, person-centered decisions around various challenges and risks related to aging in place
Event start date:
19:00
Event end date:
20:00
Time Zone:
ET
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Free Monthly Virtual Sessions
PACC offers a structured, supportive space for learning how to navigate the healthcare system—not for discussing personal medical problems. Through guided conversations and real case examples, participants share practical strategies and gain insight from a wide range of experiences.
These one-hour sessions are held online via Zoom. Participants are expected to use the camera and microphone. Each PACC follows a clear structure and a few essential ground rules to ensure respectful, productive dialogue. For example, unsolicited advice is not allowed. Instead, participants are encouraged to share what has worked for them and allow others to take from it what is useful. If someone asks for advice directly, that’s welcome.
The goal of every PACC session is for participants to walk away with actionable tips and confidence to become better-prepared patients or more effective patient advocates.
PACC offers a structured, supportive space for learning how to navigate the healthcare system—not for discussing personal medical problems. Through guided conversations and real case examples, participants share practical strategies and gain insight from a wide range of experiences.
These one-hour sessions are held online via Zoom. Participants are expected to use the camera and microphone. Each PACC follows a clear structure and a few essential ground rules to ensure respectful, productive dialogue. For example, unsolicited advice is not allowed. Instead, participants are encouraged to share what has worked for them and allow others to take from it what is useful. If someone asks for advice directly, that’s welcome.
The goal of every PACC session is for participants to walk away with actionable tips and confidence to become better-prepared patients or more effective patient advocates.
Event start date:
19:00
Event end date:
20:00
Time Zone:
ET
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Advocacy at a Crossroads
Navigating Complexity, Sustainability, and the Future of the Profession
Thursday, November 12, 2026
11:00 a.m. – 5:00 p.m. Eastern
Virtual conference
Join health care advocates from across practice settings for a day of learning and conversation about the challenges facing our profession and the future we can shape together. NAHAC is proud to partner with the Coalition of Health Care Advocacy Organizations (CHCAO), Patient Advocate Certification Board, and HealthAdvocateX for this event.
Continuing education: Five CEUs are available for eligible participation. See CHCAO’s conference page for program and registration details.
Navigating Complexity, Sustainability, and the Future of the Profession
Thursday, November 12, 2026
11:00 a.m. – 5:00 p.m. Eastern
Virtual conference
Join health care advocates from across practice settings for a day of learning and conversation about the challenges facing our profession and the future we can shape together. NAHAC is proud to partner with the Coalition of Health Care Advocacy Organizations (CHCAO), Patient Advocate Certification Board, and HealthAdvocateX for this event.
Continuing education: Five CEUs are available for eligible participation. See CHCAO’s conference page for program and registration details.
Event start date:
11:00
Event end date:
17:00
Time Zone:
ET
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To Be or Not to Be: Health Care Advocates as Health Care Proxies
NAHAC Members & Non-Members
November 17, 2026
3 PM ET | 2 PM CT | 1 PM MT | 12 PM PT
Approved for 1.0 Ethics BCPA CE credit.
🎤 Speaker: Heidi B. Kummer, MD, MPH, BCPA
📘 Description
Professional patient advocates are sometimes asked to serve as health care proxies for their clients—a request that may represent the ultimate extension of the advocate’s commitment to preserving a client’s autonomy, values, and wishes when the client can no longer speak for themselves.
For some clients, particularly Solo Agers or those without an appropriate family member or trusted friend, a professional health care advocate may be the person who best understands their values, wishes, and priorities. Serving in this capacity carries distinct responsibilities and raises important questions about professional boundaries, conflicts of interest, compensation, decision-making authority, and the distinction between advocacy and surrogate decision-making.
This session will examine when serving as a health care proxy may be appropriate, when it may not be, and the safeguards advocates should consider before saying yes.
🎯 Learning Objectives
Differentiate the roles and responsibilities of a professional patient advocate from those of an appointed and activated health care proxy or other surrogate decision-maker.
Identify ethical, legal, and practical considerations that arise when a professional advocate is asked to serve as a client’s health care proxy, including potential conflicts of interest, professional boundaries, compensation, and continuity of care.
Evaluate circumstances in which a professional patient advocate may appropriately serve as a client’s health care proxy, as well as circumstances in which the advocate should decline the role.
Apply practical safeguards to reduce risk and preserve the client’s autonomy, including clear role delineation, separate agreements, documentation of the client’s wishes and values, and advance planning for activation of the proxy role.
👤 About the Speaker
Heidi B. Kummer, MD, MPH, BCPA, serves as President of the Patient Advocate Certification Board (PACB) and is founder and CEO of 3C Patient Advocacy. A physician and bioethicist by training, she has spent much of her career addressing complex medical decision-making, patient autonomy, and the ethical challenges that arise at the intersection of health care and advocacy. She is a nationally recognized leader in the development of professional patient advocacy and has contributed extensively to advancing ethical standards, professional competencies, and recognition of independent patient and health care advocates.
PLEASE NOTE: The Zoom link for accessing this webinar will be included in your registration confirmation and sent again the morning of the event.
Starts Tue Nov 17 2026, 3:00pm EST
Ends Tue Nov 17 2026, 4:00pm EST
NAHAC Members & Non-Members
November 17, 2026
3 PM ET | 2 PM CT | 1 PM MT | 12 PM PT
Approved for 1.0 Ethics BCPA CE credit.
🎤 Speaker: Heidi B. Kummer, MD, MPH, BCPA
📘 Description
Professional patient advocates are sometimes asked to serve as health care proxies for their clients—a request that may represent the ultimate extension of the advocate’s commitment to preserving a client’s autonomy, values, and wishes when the client can no longer speak for themselves.
For some clients, particularly Solo Agers or those without an appropriate family member or trusted friend, a professional health care advocate may be the person who best understands their values, wishes, and priorities. Serving in this capacity carries distinct responsibilities and raises important questions about professional boundaries, conflicts of interest, compensation, decision-making authority, and the distinction between advocacy and surrogate decision-making.
This session will examine when serving as a health care proxy may be appropriate, when it may not be, and the safeguards advocates should consider before saying yes.
🎯 Learning Objectives
Differentiate the roles and responsibilities of a professional patient advocate from those of an appointed and activated health care proxy or other surrogate decision-maker.
Identify ethical, legal, and practical considerations that arise when a professional advocate is asked to serve as a client’s health care proxy, including potential conflicts of interest, professional boundaries, compensation, and continuity of care.
Evaluate circumstances in which a professional patient advocate may appropriately serve as a client’s health care proxy, as well as circumstances in which the advocate should decline the role.
Apply practical safeguards to reduce risk and preserve the client’s autonomy, including clear role delineation, separate agreements, documentation of the client’s wishes and values, and advance planning for activation of the proxy role.
👤 About the Speaker
Heidi B. Kummer, MD, MPH, BCPA, serves as President of the Patient Advocate Certification Board (PACB) and is founder and CEO of 3C Patient Advocacy. A physician and bioethicist by training, she has spent much of her career addressing complex medical decision-making, patient autonomy, and the ethical challenges that arise at the intersection of health care and advocacy. She is a nationally recognized leader in the development of professional patient advocacy and has contributed extensively to advancing ethical standards, professional competencies, and recognition of independent patient and health care advocates.
PLEASE NOTE: The Zoom link for accessing this webinar will be included in your registration confirmation and sent again the morning of the event.
Starts Tue Nov 17 2026, 3:00pm EST
Ends Tue Nov 17 2026, 4:00pm EST
Event start date:
15:00
Event end date:
16:00
Time Zone:
ET
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Overview
Join the Live discussion November 17th at 3pm PT! This event is FREE and open to the public. CE credits are also available for purchase.
XCenter: Navigating Life’s Final Chapter
Event Date:
Live Panel Discussion: November 17, 2026
Join us for a meaningful live panel discussion on end-of-life planning, care, caregiving, and grief, and pre-order access to all 5 educational modules at a discounted rate.
About the Event:
The XCenter Series – Navigating Life’s Final Chapter is a multi-part series offering practical, compassionate, and expert-led education for patients, families, and advocates facing serious illness, dying, and loss. Through a combination of lived experience, expert insight, and actionable guidance, the series helps participants approach the conversations, decisions, and emotional challenges of life’s final chapter with greater confidence and understanding.
Join us for a live panel discussion on the evening of November 17, where experts and individuals with lived experience will come together to share what they’ve learned about planning, caregiving, end-of-life support, and grief.
Join the Live discussion November 17th at 3pm PT! This event is FREE and open to the public. CE credits are also available for purchase.
XCenter: Navigating Life’s Final Chapter
Event Date:
Live Panel Discussion: November 17, 2026
Join us for a meaningful live panel discussion on end-of-life planning, care, caregiving, and grief, and pre-order access to all 5 educational modules at a discounted rate.
About the Event:
The XCenter Series – Navigating Life’s Final Chapter is a multi-part series offering practical, compassionate, and expert-led education for patients, families, and advocates facing serious illness, dying, and loss. Through a combination of lived experience, expert insight, and actionable guidance, the series helps participants approach the conversations, decisions, and emotional challenges of life’s final chapter with greater confidence and understanding.
Join us for a live panel discussion on the evening of November 17, where experts and individuals with lived experience will come together to share what they’ve learned about planning, caregiving, end-of-life support, and grief.
Event start date:
15:00
Event end date:
16:00
Category:
Time Zone:
PT
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This case presentation explores the complex intersection of dementia care, caregiver mental health, family dynamics, and long-term care planning in an older couple facing simultaneous crises. The husband, an older adult with moderate Alzheimer’s disease, could no longer safely remain independent, while his wife and primary caregiver experienced recurrent psychiatric emergencies involving suicidal ideation and a subsequent intentional medication overdose.
The discussion will examine how an acute behavioral health crisis can destabilize an entire dementia care plan, particularly when the caregiver is also the primary source of supervision, support, and decision-making. It will explore the challenges of coordinating care across psychiatric hospitalization, outpatient behavioral health, primary care, dementia care, emergency services, and legal planning while adult children in a blended family attempt to determine what is safe, sustainable, and appropriate for both spouses. Emphasis will be placed on assessing caregiver capacity, balancing immediate safety needs with long-term planning, navigating family roles and competing perspectives, and recognizing when existing legal and caregiving structures are no longer sufficient. The case will also highlight the advocate’s role in identifying risk, facilitating family communication, coordinating fragmented systems, and helping families move from repeated crisis response toward a more sustainable plan of care.
Learning Objectives:
Identify how caregiver mental health, caregiver capacity, and dementia-related supervision needs interact to create safety risks for both the person living with dementia and the caregiver.
Analyze the impact of blended-family dynamics, unclear roles, and inadequate advance planning on decision-making during simultaneous medical, psychiatric, and caregiving crises.
Demonstrate strategies for coordinating care across behavioral health, primary care, dementia services, emergency systems, and legal planning while balancing immediate crisis stabilization with long-term care needs.
About The Speaker –
Jenny Adamo is a social worker, Board Certified Patient Advocate, Advanced Care Planner, Certified Dementia Planner, and certified End-of-Life Doula with more than 20 years of experience supporting individuals and families through complex healthcare and life transitions.
Her work spans patient advocacy, elder care and planning, dementia and cognitive care navigation, advance care planning, end-of-life support, mental health, trauma, substance use, family systems, and complex medical care coordination. She is known for helping families navigate high-stakes, emotionally charged situations with clarity, compassion, and a strong systems-based approach.
Jenny holds a Master of Social Work from the University of Southern California, with a concentration in Mental Health and a sub-concentration in Geriatrics, and a Bachelor’s degree in Health and Human Development with a concentration in Child Development from California State University, Northridge.
In addition to her advocacy work, Jenny provides education and consultation focused on helping individuals and families better understand their options, clarify decision-making roles, and create sustainable care plans before and during periods of crisis.
The discussion will examine how an acute behavioral health crisis can destabilize an entire dementia care plan, particularly when the caregiver is also the primary source of supervision, support, and decision-making. It will explore the challenges of coordinating care across psychiatric hospitalization, outpatient behavioral health, primary care, dementia care, emergency services, and legal planning while adult children in a blended family attempt to determine what is safe, sustainable, and appropriate for both spouses. Emphasis will be placed on assessing caregiver capacity, balancing immediate safety needs with long-term planning, navigating family roles and competing perspectives, and recognizing when existing legal and caregiving structures are no longer sufficient. The case will also highlight the advocate’s role in identifying risk, facilitating family communication, coordinating fragmented systems, and helping families move from repeated crisis response toward a more sustainable plan of care.
Learning Objectives:
Identify how caregiver mental health, caregiver capacity, and dementia-related supervision needs interact to create safety risks for both the person living with dementia and the caregiver.
Analyze the impact of blended-family dynamics, unclear roles, and inadequate advance planning on decision-making during simultaneous medical, psychiatric, and caregiving crises.
Demonstrate strategies for coordinating care across behavioral health, primary care, dementia services, emergency systems, and legal planning while balancing immediate crisis stabilization with long-term care needs.
About The Speaker –
Jenny Adamo is a social worker, Board Certified Patient Advocate, Advanced Care Planner, Certified Dementia Planner, and certified End-of-Life Doula with more than 20 years of experience supporting individuals and families through complex healthcare and life transitions.
Her work spans patient advocacy, elder care and planning, dementia and cognitive care navigation, advance care planning, end-of-life support, mental health, trauma, substance use, family systems, and complex medical care coordination. She is known for helping families navigate high-stakes, emotionally charged situations with clarity, compassion, and a strong systems-based approach.
Jenny holds a Master of Social Work from the University of Southern California, with a concentration in Mental Health and a sub-concentration in Geriatrics, and a Bachelor’s degree in Health and Human Development with a concentration in Child Development from California State University, Northridge.
In addition to her advocacy work, Jenny provides education and consultation focused on helping individuals and families better understand their options, clarify decision-making roles, and create sustainable care plans before and during periods of crisis.
Event start date:
16:00
Event end date:
17:30
Category:
Time Zone:
PT
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