ShaTonga Ramirez

My name is ShaTonga, and I started this work from both personal and professional experience. My mother’s healthcare journey really opened my eyes to how difficult it can be to navigate the system, even when you have a background in this field. I found myself trying to support her while also dealing with fear, confusion, and the emotional side of being a family member. It showed me that even when you understand the system, it’s completely different when it’s your loved one. That experience is what pushed me to focus more on patient advocacy and helping others who are trying to navigate care while also carrying the emotional weight that comes with it. I have over 25 years of experience working in mental health and social services, supporting children, families, adults, and the elderly. My background includes case management, care coordination, and intensive work with families who are dealing with complex needs. I’ve spent a lot of time helping individuals understand their care, stay engaged in services, and work through challenges in a way that makes sense for their everyday life. A big part of my work has been walking alongside families as they try to figure things out—whether that’s understanding services, managing multiple providers, or just trying to stay stable during difficult times. I focus on keeping things practical, clear, and supportive, because I know how overwhelming it can feel on the other side. If you’re feeling overwhelmed, unsure of where to start, or just need someone to help you make sense of everything, I’m here to support you and walk with you through the process so you don’t have to do it alone.

Liberty University, Human Services Counseling-Life Coaching, M.A Tennessee State University, Psychology, B.S

I provide guidance, education, and support to individuals and families navigating mental health, behavioral health, and complex care needs. My role is to help you understand your care plan, navigate next steps, and feel supported throughout the process—especially during times that feel overwhelming or unclear. I have experience supporting individuals and families dealing with: • Mental health and behavioral health needs • Co-occurring disorders • Family and youth-related challenges • Crisis situations and stabilization in the community • Navigating multiple providers and services Care Coordination & Navigation • Help you understand care plans and break them down into manageable steps • Coordinate services across providers, schools, and community resources • Support communication so everyone involved in care is aligned • Assist with navigating systems, appointments, and follow-through • Focus on keeping things organized so nothing falls through the cracks Communication & Support • Strong ability to build trust and create a space where you feel heard and supported • Break down complex information into clear, everyday language • Support you through difficult decisions and help you feel more confident in next steps • Provide consistent follow-up to help keep progress moving Barriers & Real-Life Challenges • Help identify and work through barriers that can impact care (transportation, scheduling, communication, access to services) • Support families in managing the day-to-day challenges that come with navigating care • Focus on practical solutions that help reduce stress and improve follow-through Approach • Patient, calm, and non-judgmental • Meet you where you are and work at your pace • Focused on helping you feel more in control and less overwhelmed