KERI POMEROY

I didn’t cofound PointRN because I wanted to start another healthcare business. I did it because, after decades as a nurse, I could no longer ignore how often patients and families were being left to navigate an incredibly complicated system on their own. I have watched people receive life-changing diagnoses and then leave an appointment too overwhelmed to understand what the doctor said. I have seen families struggle with confusing discharge instructions, medication changes, unanswered questions, and specialists who were not communicating with one another. I have seen people trying to advocate for someone they love while they were frightened, exhausted, and unsure where to turn. I knew there had to be a better way. My business partner, Dianne, and I bring more than 50 years of combined nursing experience across hospitals, intensive care, emergency care, MedFlight, home health, private care, case management, quality improvement, and community-based healthcare. We have seen what happens when care is coordinated properly, but we have also seen the very real consequences when communication breaks down and important details are missed. Throughout my career, friends, neighbors, and even strangers have called me with healthcare questions because they trusted me and did not know where else to turn. They did not always need another medical provider. Sometimes they needed an experienced nurse who would slow everything down, listen to their concerns, explain what the information meant, organize the pieces, and help them determine what to do next. That is why Dianne and I founded PointRN. This work is deeply personal to me.

Regis College Asociates in Science/Nursing 2002

**Patient Advocacy and Healthcare Navigation** * Independent Registered Nurse Patient Advocate * Virtual patient advocacy * Nationwide patient advocacy * Healthcare-system navigation * New or complex diagnosis support * Chronic-condition management * Medical appointment preparation * Questions for physicians and specialists * Diagnosis, test result, and treatment-plan review * Medical information explained in plain language * Second-opinion preparation * Patient rights and informed consent * Shared decision-making * Patient-provider communication * Support for patients who feel confused, rushed, dismissed, or unheard **Home Health Expertise** * Medicare-certified home health * Medicare Home Health Benefit * Home health eligibility and coverage * Homebound and skilled-care requirements * Home health nursing * Home health plans of care * Home health referrals * Communication with home health agencies * In-home therapy services * Physical, occupational, and speech therapy * Home health aide services * Durable Medical Equipment * Medication management * Home-safety concerns * Fall-risk reduction * Home health discharge concerns * Understanding available home-based services **Community Health** * Community health nursing * Community-based care * Population health * Health education and prevention * Chronic disease education * Older adult support * Vulnerable and underserved populations * Social determinants of health * Access-to-care concerns * Community health programs * Local support services * Transportation resources * Food and nutrition resources * Caregiver resources * Elder Services * Area Agencies on Aging * Adult day health programs * Community resource coordination **Case Management and Care Coordination** * Registered nurse case management * Complex care coordination * Multiple chronic conditions * Multiple physicians and specialists * High-risk patients * Frequent hospitalizations * Rehospitalization prevention * Medication reconciliation * Medication discrepancies and polypharmacy * Primary care and specialist coordination * Multidisciplinary care planning * Referral, appointment, test, and result tracking * Medical record organization * Medical binder creation * Patient and caregiver education * Family communication and care planning **Hospital Discharge and Care Transitions** * Hospital-to-home transitions * Rehabilitation-to-home transitions * Skilled nursing facility-to-home transitions * Post-hospitalization support * Post-surgical care coordination * Discharge instruction review * Discharge medication review * Safe discharge planning * Home health and rehabilitation referrals * Private-duty and home care services * Readmission-risk reduction **Older Adults and Aging in Place** * Older adult and frail elder care * Aging in place * Functional decline * Mobility limitations * Fall prevention * Home-safety planning * Family caregiver support * Caregiver stress and burnout * Personal care and homemaker services * Assisted living navigation * Skilled nursing facility navigation * Hospice and palliative care resources * Long-term care planning **Medicare and Insurance Support** * Medicare navigation * Insurance coverage questions * Coverage determinations * Insurance denials and appeals * Medical necessity documentation * Home health coverage concerns * Rehabilitation coverage * Patient-provider and insurer communication

• I offer a FREE Initial Consultation
• I offer TeleAdvocacy Service
• I am insured
• My geographical area of practice is United States