Kristen Miller: A Guiding MedStar for the Patient’s Journey

Kristen Miller is a healthcare delivery researcher with nearly two decades of experience working with MedStar Health. Her work focuses on improving how care is delivered across all phases of the patient journey, from preparation before appointments to follow-up after visits. Unlike traditional bench science, her research emphasizes real-world tools and systems designed to help providers and patients make safer, more informed decisions.

She emphasizes the importance of tools tailored to various stages of care: pre-encounter preparation, in-visit communication, and post-visit follow-up. Her team is working on simple, accessible aids, such as cue cards and checklists, to help patients describe symptoms more effectively. She also highlighted the widespread issue of diagnostic errors, noting that one in 20 people will experience one in primary care annually, and that all patients are likely to face at least one in their lifetime.

Kristen Miller is a fantastic presenter. She has appeared live at numerous conferences, including PULSE’s Pulse's Family-Centered Patient Advocacy Training New York this past March. 

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