Virtual appointments

How do you all navigate a virtual appointment? I understand that some systems (like MyChart) allow you to join in if the patient allows you to AND their appointment is virtual. I was primarily using Zoom and the phone but I wasn't sure if there is a better way to go about virtual advocacy.

Thanks ahead of time for any help you can provide.

Kathaleen 

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Annemarie Annemarie Schwier 5 days ago
Hi Kathaleen,
I have not experience a virtual appointment with a client. I would be happy to know if anyone can shed some light on this as well.
Best,
Annemarie
AnnMarie AnnMarie Cross 5 days ago
Kathaleen, GREAT question! I hope you get lots of response!

I haven't personally done it, but I have spoken with several patients that have had their advocate on the phone during an appointment — letting the provider know that of course upon the provider's arrival.

I'm super curious to see if others have insights as well!
Tammy Tammy Krack 5 days ago
I have attended virtual appointments with my client in the past. How I do it is have the facility or doctor send me the link and attend with the client at her home.
Another client calls me and puts me on speaker when the doctor comes into the room to see her.
AnnMarie AnnMarie Cross 2 days ago
tammy, thanks so much for sharing this!
Sheri Sheri Gaynor 5 days ago
I'm considering using Carepatron. It is HIPAA-compliant and fairly inexpensive. They do offer a Business Associate Agreement (BAA), and I believe you will send an invite to the email address so the client can do the visit on their phone.
Tammy Tammy Krack 4 days ago
Sheri, if you are initiating the virtual visit, you can send the client your personal link. If the physician schedules the appointment, they'll send you the link to join their virtual platform. At least this has been my experience.