Casandera Brown

My journey into patient advocacy was shaped by a personal experience that changed my perspective on healthcare. After undergoing an urgent, non-elective treatment, I expected to focus on my recovery and well-being. Instead, I was met with mounting medical bills—despite having both primary and secondary insurance coverage. I had completed every step as a responsible patient: submitting information, paying premiums, and covering co-pays. Yet, I still received letters from the hospital claiming I owed thousands for a medically necessary procedure. Even with my extensive background in healthcare and insurance processes, I found myself anxious, confused, and frustrated by the denials and lack of clear answers. After months of persistent communication and appeals, my final medical costs amounted to only 1% of the original denied claims. That experience opened my eyes to how many others face similar struggles—often without the knowledge, resources, or support to fight back. From that moment, I was determined to ensure that no one would have to face these challenges alone. I founded my patient advocacy practice to help individuals and families navigate the complexities of medical billing, insurance claims, and care coordination. My goal is to help clients focus on their physical and mental health while I handle the administrative and financial burdens that can so easily overwhelm them. Through the Health Equity Liaison Program, I am proud to support patients from all backgrounds—especially those who have historically faced barriers to equitable care. My approach combines clinical expertise, insurance knowledge, and compassionate advocacy to ensure every client receives fair treatment and the peace of mind they deserve. What I enjoy most about my work is empowering people—helping them understand their rights, access the care they need, and restore confidence in a system that can often feel overwhelming. Every patient’s story matters, and I’m committed to making sure their voices are heard.

Licensed Practical Nurse

Patient Advocacy & Navigation Independent Patient Advocate | Practice Founder & Owner Healthcare system navigation | Provider coordination | Second opinion facilitation Pain Management, Orthopedic | Pediatric & geriatric patient support | Vulnerable population services Medical Billing & Coding ICD-10-CM | CPT | Medical claims review | Explanation of Benefits (EOB) analysis | Superbill auditing Charge capture review | Billing error identification | Medical debt dispute resolution Revenue cycle management (RCM) knowledge | Prior authorization workflows Insurance Claims & Appeals Health insurance claims processing | Denied claim appeals | Internal & external appeal filing Payer policy interpretation | Coverage determination review | Medical necessity documentation Medicare | Medicaid | Commercial insurance | Marketplace/ACA plan navigation ERISA appeal compliance | Independent Medical Review (IMR) | State insurance commissioner complaints Pre-authorization | Care Coordination Multidisciplinary care team liaison | Specialist referral coordination Discharge planning support | Transitions of care management Social determinants of health (SDOH) screening | Community resource connection Chronic disease management coordination | Care plan review & patient education Core Competencies Healthcare literacy translation | Plain-language patient communication HIPAA compliance | Medical records retrieval & review Negotiation with providers & payers on behalf of patients Crisis navigation | Time-sensitive claims escalation

• I offer a FREE Initial Consultation
• I offer TeleAdvocacy Service
• I am insured
• My geographical area of practice is Tampa, Wesley Chapel, Clearwater, Hillsborough county,Remote